(As of June 21, 2020)

1. Validity

The following general terms and conditions ("GTC" for short) apply to all sales contracts between KLIZA Clothing eU and a consumer or entrepreneur ("contractual partner" for short) in the version valid at the time of the order.

2. Conclusion of a contract, storage of the contract text

2.1. The following provisions on the conclusion of a contract apply to orders via our webshop on the website www.klizafashion.com.

2.2. If the contract is concluded, the contract with KLIZA Clothing eU is concluded.

2.3. The presentation of the goods in our online shop does not constitute a legally binding contract offer on our part, but is only a non-binding invitation to the contractual partner to order goods. By ordering the desired goods, the contractual partner submits a binding offer to conclude a purchase contract.

2.4. The contractual partner submits a binding contract offer by successfully going through the ordering procedure provided in our online shop.

The order takes place in the following steps:

  1. Click on the respective category in the menu on the start page

  2. Choosing the product

  3. Add the product to the shopping cart by clicking "ADD TO CART"

  4. Check shopping cart

  5. Confirmation of the button "Proceed to Checkout"

  6. Entering the address, choosing the delivery and payment method and entering payment information

  7. Another check or correction of the data entered

  8. Accept the general terms and conditions (GTC)

  9. Binding sending of the order by clicking the button "Continue" (order for a fee)

Before the binding submission of the order, the contractual partner can return to the website on which the contractual partner's information is recorded and correct or correct input errors by pressing the "back button" contained in the internet browser used by him after checking his details Cancel the order process by closing the internet browser.

We immediately confirm receipt of the order by an automatically generated email (order confirmation).

2.5. After receiving your order, we will send you the order details by email. You can view the terms and conditions at any time at www.klizafashion.com/agb. For security reasons, your order details are no longer accessible via the Internet, but we will save them electronically.

2.6. The purchase contract is concluded when an order confirmation is sent, but no later than when the ordered goods are sent.

3. Prices, shipping costs, payment

3.1. The stated prices are in EURO and include the statutory sales tax. There are also shipping costs, which depend on the recipient country. Customs or other import duties are not included and are to be borne by the contractual partner.

3.2. The contract partner has the option of payment by means of:

  • Credit / debit card

  • Paypal

  • Instant bank transfer

4. Delivery

4.1. The delivery of the ordered goods takes place regularly on the dispatch route. The contractual partner can choose between standard and express delivery. The contractual partner shall bear the shipping costs.

4.2. Unless clearly stated otherwise in the product description, all items we offer are ready for dispatch immediately. The delivery takes place here within one to five working day (s). The deadline for delivery begins on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

4.3. The delivery of goods that are to be manufactured can be delayed. The contractual partner will be informed of the planned delivery.

4.4. The risk of accidental loss and accidental deterioration of the sold item is only transferred to the contract partner when the item is handed over to the contracting party, even in the case of sale by mail. If the contractual partner is an entrepreneur, the risk of accidental loss and accidental deterioration of the item sold in the case of mail order purchases is transferred to him as soon as he is notified that the goods are ready for shipment and delivery.

4.5. If a package is obviously damaged during delivery, the contractual partner must insist that this fact be recorded in writing by the deliverer. The contractual partner must notify us of any damage to a product within seven days in writing (by post or email).

4.6. If the delivery time is longer than 30 days, the contractual partner has the right to withdraw from the purchase contract.

5. Retention of Title

We reserve ownership of the goods until the purchase price has been paid in full.

6. Consumer's right of withdrawal

If the contractual partner is a consumer, he has a right of withdrawal.

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter sent by post or email) about your decision to enter into this contract to KLIZA Clothing eU, Mühlbauerstraße 1, 4407 Steyr, Austria (office@klizafashion.com) revoke, inform. You can request a sample cancellation form from us by e-mail, but this is not mandatory. Upon receipt of your declaration of cancellation, we will immediately send you an email confirming receipt of your cancellation.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you cancel this contract, we have to repay all payments that we have received from you, with the exception of the delivery costs in the case of dispatch already carried out, immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract is.

For the repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back and checked them.

You have to send the goods back to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

International contractual partners bear the direct costs of returning the goods. A return label is attached to the package, which will be invoiced for optional use. Accordingly, there are costs between € 15 and € 20, depending on the country, which are calculated and deducted in the course of the reimbursement. For contractual partners from Germany there is a return fee of € 7.99 - a return label is included in the package. For contractual partners from Austria there is a return fee of € 1.99 - a return label is included in the package.

Please note that parcels sent freight collect will not be accepted. Should we still receive a package freight collect, we will invoice you for the resulting costs and deduct them from the reimbursement amount.

You only have to pay for any loss in value of the goods if this loss in value is due to improper handling by you to check the nature, properties and functionality of the goods.

If you want to exchange the item for another item of clothing, there are no additional shipping costs.

End of revocation

8. Exclusion of the right of withdrawal

There is no right of withdrawal for goods

  1. which are unsuitable for return for reasons of health or hygiene (e.g. earrings, bras, bra stickers).

  2. that have been worn (with the exception of trying on), washed, altered, soiled, or damaged.

  3. whose label has been removed.

  4. that were not returned in the original packaging.

9. Warranty and Compensation

9.1. A warranty claim is excluded unless otherwise stipulated in mandatory consumer protection regulations.

9.2. We assume no liability for damages, in particular not for indirect indirect damage or loss of profit, nor from guarantee or product liability, unless mandatory consumer protection provisions provide otherwise.

9.3. If we are responsible for any damage according to the statutory provisions, our liability is limited to intent and gross negligence. Our liability is limited to the amount of the specific contract fee. Any further liability is excluded unless otherwise provided under consumer protection law.

9.4. We assume no liability for the topicality, correctness, completeness and content of the information provided.

9.5. The photos contained in the product description are only examples. Due to the uniqueness of the products or the materials used, there may be a color discrepancy or a slight difference in size between the actual product and its image on the Internet, which, however, does not entitle the contractual partner to make a complaint.

9.6. We do not assume any liability for late delivery that results from circumstances beyond our control (e.g. later production by the designer for individual items, delivery problems of the shipping service provider).

9.7. We are not liable in the event of allergies or incompatibilities on the part of the contractual partner to any component of the raw materials used in our products. An allergy or intolerance of the contract partner does not entitle him to make a complaint.

10. Offsetting, retention

Offsetting of claims of the contractual partner against our claims and any right of retention are excluded, unless otherwise stipulated in mandatory consumer protection regulations.

11. Applicable law, place of jurisdiction, place of performance, written form

11.1. Unless mandatory statutory provisions prevent this, Austrian law is expressly applicable; the application of UN sales law is expressly excluded.

11.2. In the event of disputes, the place of jurisdiction is the competent court at the headquarters of KLIZA Clothing eU

11.3. The place of performance is the registered office of KLIZA Clothing eU

11.4. Changes and additions to this contract must be made in writing, this also applies to ancillary agreements and subsequent changes to the contract, as well as the departure from the written form requirement.

12. Contract language

As contract language german will be available exclusively.

13. Severability Clause

Should a provision in these general terms and conditions be or become invalid, the validity of the other provisions remains unaffected. The invalid provision will be replaced by a valid provision that comes closest to the provision to be replaced economically and legally.