Wrong size? Or would you prefer a different dress? No problem! If you want to exchange clothes, we will cover the costs for the return shipping, which are listed below. Simply select your country below and register your return. To get your new size, you can simply place a new order.
If you would like to return items, select your country below and report your return using the return form that appears. Before you hand in your parcel, please check whether your return meets the following requirements:
The return must be made within 14 days.
Only items that are unworn, unwashed, soiled and undamaged can be returned.
The item must be returned in the original packaging.
No labels must have been removed from clothing.
As soon as your returned dresses have been checked by us, we will inform you whether your return has been accepted or declined.
If your return has been accepted, you will be reimbursed the amount paid - depending on the original payment method - immediately.
The original shipping costs associated with your order are non-refundable.
Click on your country to login to your return:
Customers from other countries can organize the return shipment themselves. For example, you can simply bring your package to the post office. If you want, we can also organize your return shipment and send you a return label for the return shipment by email. The return shipment is then processed by UPS and costs around 15 euros.