EXCHANGES

 

Wrong size? Or would you prefer a different dress? No problem! If you want to exchange clothes, we will cover the costs for the return shipping, which are listed below. Simply select your country below and register your return. To get your new size, you can simply place a new order.

 

 

RETURNS

If you would like to return items, select your country below and report your return using the return form that appears. Before you hand in your parcel, please check whether your return meets the following requirements:

 

  • The return must be made within 14 days.

  • Only items that are unworn, unwashed, soiled and undamaged can be returned.

  • The item must be returned in the original packaging.

  • No labels must have been removed from clothing.

 

Your refund:

  • As soon as your returned dresses have been checked by us, we will inform you whether your return has been accepted or declined.

  • If your return has been accepted, you will be reimbursed the amount paid - depending on the original payment method - immediately.

  • The original shipping costs associated with your order are non-refundable.

 

 

 

 

 

 

Click on your country to login to your return:

 

 

The return shipping fee is EUR 1.99. Simply use the enclosed return label and bring your package to the nearest DPD shop. Here you can search for your nearest DPD shop.

 

If you pick up items yourself, we ask you to simply bring the return over personally.

The return shipping costs are EUR 7.99. You can send your return package to the nearest UPS partner. Here you can search for your nearest UPS partner.

Customers from other countries can organize the return shipment themselves. For example, you can simply bring your package to the post office. If you want, we can also organize your return shipment and send you a return label for the return shipment by email. The return shipment is then processed by UPS and costs around 15 euros.