Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter sent by post or email) about your decision to enter into this contract to KLIZA Clothing eU, Mühlbauerstraße 1, 4407 Steyr, Austria (office@klizafashion.com) revoke, inform. You can request a sample cancellation form from us by e-mail, but this is not mandatory. Upon receipt of your declaration of cancellation, we will immediately send you an email confirming receipt of your cancellation.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you cancel this contract, we have to repay all payments that we have received from you, with the exception of the delivery costs in the case of dispatch already carried out, immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract is.

For the repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back and checked them.

You have to send the goods back to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

International contractual partners bear the direct costs of returning the goods. A return label is attached to the package, which will be invoiced for optional use. Accordingly, there are costs between € 15 and € 20, depending on the country, which are calculated and deducted in the course of the reimbursement. For contractual partners from Germany there is a return fee of € 7.99 - a return label is included in the package. For contractual partners from Austria there is a return fee of € 1.99 - a return label is included in the package. Please note that parcels sent freight collect will not be accepted. Should we still receive a package freight collect, we will invoice you for the resulting costs and deduct them from the reimbursement amount.

You only have to pay for any loss in value of the goods if this loss in value is due to improper handling by you to check the nature, properties and functionality of the goods.

If you want to exchange the item for another item of clothing, there are no additional shipping costs.

Exclusion of the right of withdrawal

There is no right of withdrawal for goods

  1. which are unsuitable for return for reasons of health or hygiene (e.g. earrings, bras, bra stickers).

  2. that have been worn (with the exception of trying on), washed, altered, soiled, or damaged.

  3. whose label has been removed.

  4. that were not returned in the original packaging.